本文目录
一、接听外线电话： 01、电话铃响三声接起，中英文清晰报出酒店名称：您好，昆明电信国际技术交流中心！ Good morning, 02、转接时，对来电方：请稍等！ Hold on,please! 03、电话占线时：对不起，电话占线，请您稍后再拨。 Sorry, the line is busy.please call back later! 04、转入电话无人接时：电话没人接，您是否需要留言？ There's no answer, Would you like to leave a message? 05、转入客房电话： A、请问您找那位？ Who would you like to speak to? B、对不起，没有这个姓名的客人。 Sorry, there's no guest with that name C、您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a hotel guest? 05、内容没听清或不确定时： A、请您再说一遍好吗？ Would you like to repeat the number? B、请您大声一点好吗： Could you speak a little louder, please C、请说慢一点！ Could you speak slowly,please? 07、对方拨错号码：恐怕您拨错了号码，这里是XXX酒店总机。 I'm afraid you dial the wrong number. here is xx hotel operator; 08、外线来电详细问询时：我将帮您把电话转到问讯处； I'll put you through to the information desk 09、来电方需要留言： A、请告诉我您的留言内容； Could you please give me the message, sir/ madam? B、请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！ Thank you for calling, I'll relay the message to Mr./Mrs.二、酒店住店客人的叫醒受理： 01、能告诉我您的姓名和房号吗？ May I have your name and your room number, please? 02、您需要什么时间的叫醒？ Could you tell me what time would you like to get up? 03、我重复一遍您的房号和叫醒时间，好吗？ May I repeat your room number and the time, sir/ madam? 04、早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！ Good morning(afternoon, evening), sir/ madam! this is your wake-up call, Have a good day to you(have a nice day)!三、接酒店营业区，后台区，办公室电话： OPERATOR，您好，总机！四、住客电话询问： 01、内线电话免费。 There is no charge for in-house call 02、您能直拨电话。 You can make a dial-direct call 03、我们酒店设有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为； We have got DDD and IDD system in our hotel, if you want to make a DDD, you can dial xxx, and if you want to make a IDD, you can dial XXX.if you have anything else, you can call us again, we will help you, sir 04、我会立刻为您查找，然后打电话给您； I'll check immediately and call you back in a moment 05、请稍等一会儿好吗？我马上为您查找； Would you mind waiting a minute, I'll check it for you right now五、代客人接国际，国内长途； 01、您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？ Could you please tell me the form of payment, is it a pay call, collect call or credit card call, sir/ madam? 02、请问这是自己付费还是对方付费电话？ Is this a paid call or collect call? 03、您能告诉我电话的国家代码，地区代码和电话号码吗？ Could you please tell me country code, the area code and telephone number, sir/madam? 04、您能告诉我您要打的是叫人电话还是叫号电话吗？ Could you please tell me what kind call would like: a person to person or station to station call, sir/madam? 05、您能告诉我对方的电话吗？ Could you please tell me who are you want to speak? 06、能告诉我您的名字是怎么拼的吗？ Could you please spell your name?
1、麻辣牛展 Cold Beef with Chilli sauce
2、夜上海熏鱼 Bloated Fish of Shanghai
3、话梅花生 The Mix of Preserved Prune and Peanut
4、双椒皮蛋 Preserved Eggs with Dual Chilli
5、位上凉拌 Wei Shang Cold and Dressed with Sauce
6、腐乳五花肉 Streaky pork with Fermented Bean Curd
7、女儿红酱牛展 Sauteed Beef with Nu'er Hong Wine
8、一品炝河虾 Super Shrimp Cooked in Soy
9、糖醋小排 Shortribs cooked with Sweet-and-sour Sauce
10、豉香小黄鱼 Yellow Croaker cooked with Black Bean Sauce
11、口水鸡 Steamed Chicken with Chili Sauce
12、糟香四宝 Preserved Bean Curd with Peanuts and Fungus
13、老醋海蜇头 Jelly Fish with Vinegar Sauce
14、北极贝荷兰豆North Pole Shellfish with Snow Pea
15、风味酱乳鸽 Stewed Pigeon with Soy
16、川北凉粉 Bean Noodles in Chilli Sauce
17、酱香萝卜条 Sliced Radish with Sauce
18、野山椒凤爪 Chicken Paw with Pepper
19、凉拌黑木耳 Tossed Black Fungus in Sauce
20、宁波烤菜 Ningbo Grilled Vegetable
21、桂花糖藕 Sliced Lotus Root with Sweet Sauce
22、驰名卤水拼盘Famous Marinated Meat Combination
23、金桂轩一品鸡Super Chicken of Laurel Bistro
24、蜜汁叉烧肉 Honey-Stewed BBQ Pork
25、澳门烤腩肉 Braised Tenderloin(Pork) of Macao
26、特式烧味双拼 Special Semidetached Barbecue
27、鸿运大拼盘 Good Luck Cold Platter
28、金牌全体乳猪Gold Medal Roast Suckling Pig
29、卤水大肠 Marinated Pork Intestines
30、卤水鹅翼 Marinated Goose Wings
31、卤水鸭掌 Marinated Duck's web
32、卤水猪舌 Spiced Pig's Tongue
33、卤水五花肉 Marinated Streaky Pork
34、卤水金钱肚 Marinated Pork Tripe
35、深井烤鹅 Deep Shaft Roasted Goose
36、味淋花螺拼红花蟹Sea Whelks Piece Together Spotted Sea Crab with Gravy
37、汕头冻红花蟹 Refrigerant Spotted Sea Crab of Shan Tou
38、味淋深海花螺 Blue Water Whelks with Gravy
39、雪域樱花鲜鲍（冻鲍）Fresh Abalone of the snow Cherry Blossoms( freezing abalone)
40、红烧海虎翅 Teriyaki Supreme Shark’s Fin
41、Braised Bird's Nest with Rock Candy
42、Braised Bird's Nest with White Fungus
43、Braised Bird's Nest with Green Lake Crab
44、Braised Chinese Forest Frog with Papaya
45、Braised Bird’s Nest with Papaya
46、Braised Pigeon with Fresh Meat
47、Braised Duck with Chinese caterpillar fungus
48、Boiled Mixed Seafood with Bamboo Fungus
49、Fish Soup with Coriander and Preserved Egg
50、Braised Spiral Shell with Olive
51、Braised Pigeon with Apricot Flesh Sauce
52、Stewed Duck with Aweto in Clay Pot
53、Sea Cucumber with Abalone Sauce
54、Meat and Vegetable with Sea Cucumber
55、Boiled Black Ginseng with Shrimp
56、Stewed Sea Cucumber with Meatball
57、Braised Fish Maw with Goose Webs and Abalone Sauce
58、金丝香芒三文鱼卷 Spun Gold Salmon Roll with Mango
59、椒汁芥味IP牛仔排 IP Baby Steak with Peppercorn Sauce and Mustard
60、酸果玫瑰鱼排 Fish Steak with Tart Fruit and Rose
61、坚果法国鹅肝烧 French Goose Liver with Nuts
62、燕麦芝士龙虾仔 Baby Lobster with Oats and Cheese
63、澳洲龙虾（刺身/芝士牛油焗/椒盐）时价Australian Lobster(Sashimi/ in Chicken Consommé/ Fried with Spicy Salt) Current Price
64、象拔蚌时价 Panopea Abrupta Current Price
65、（刺身、煲粥、XO酱爆）(Sashimi/ Congee in Casserole/ Quick-Fried with XO Sauce)
66、澳洲鲍时价 Australian Abalone Current Price
67、(冰镇、堂灼、碧绿扒)（Iced/ Boiled/ Braised）
68、膏蟹时价 Green Crab Current Price
69、（鸡油蒸、姜葱炒、粉丝焗）(Steamed with Chicken Stock/ Braised in Ginger and Onion/Baked with Bean Vermicelli)
70、斑节虾时价 Camaron Current Price
71、（白灼、椒盐、蒜蓉开边蒸）(Scalding/ Spicy Salt/ Steamed with Chopped Garlic)
72、大连鲍时价 Abalone of Dalian Current Price
73、（清蒸、鼓汁）(Steamed/ Black Bean Sauce)
74、龙虾仔时价 Little Lobster Current Price
75、（蒜蓉开边蒸、燕麦莳萝焗）（Steamed with Chopped Garlic、baked by oats and radish）
76、海红斑时价 Red-spotted Grouper Current Price
77、（清蒸、鼓油蒸）(Steamed/ Black Bean Sauce)
78、红花蟹时价 Spotted Sea Crab Current Price
79、（清蒸、姜葱炒、避风塘炒）（Steamed/Stir-Fried with Ginger and Scallion/ Be-for-Time Style)
80、(明炉、冷食、豆酱姜葱蒸)(Steamed Water Goby with Plum Sauce/Cold Eat/Steamed with Soybean Paste)
81、（清蒸/炒球）(Steamed/ Fried Ball)
82、清蒸东星斑 Steamed Spotted Garoupa
83、（清蒸、油浸、滚汤）(Steamed/ Oil Immersion/ boiling water)
84、（清蒸、半煎煮）(Steamed/ Half-seared)
85、（蒜蓉粉丝蒸、鼓汁粉丝蒸）(Steamed with Chopped Garlic and Bean Vermicelli/Steamed with Black Bean Sauce and Bean Vermicelli)
86、（清蒸、炒球、堂灼）(Steamed/ Fried Ball/ Boiled)
87、（白灼、椒盐、咖喱膏焗、芝士牛油焗）(Scalding/ Spicy Salt/ Braised with Curry/ Braised with Butter and Cheese)
88、（白灼、辣酒煮、冰镇口味、酱爆炒）(Scalding/ Boiled with Chili in Liquor/ Iced/ Quick-Fried)
89、（白灼、椒盐、鼓油皇焗）(Scalding/ Spicy Salt/ Baked with Black Bean Sauce)
90、XO金盏鲍鱼粒 Grains of Abalone with XO in the Gold Tray
91、火龙果鲜虾球 Dragon Fruit with Shrimp Balls
92、七彩夏威夷果 Colorful Hawaiian Fruits
93、生炒自制鱼松 Fried Homemade Shredded Fish
94、金沙茄子盒 Gold Fried Eggplant with Meat Stuffing
95、鲜核桃百合炒松子 Fried Pine Nuts with Walnut Seeds and Lily Bulbs
96、好味酱烧花枝蜜豆 Fried Catchup with Flowering Branch and Sweetened Kidney Beans
97、鸡汁胜瓜水晶球 Braised Sweet Gourd Ball with chicken soup
98、鲜虾青瓜烙 Baked Green Cucumber with Shrimps
99、潮州四宝 Four Treasures of Chaozhou
100、酱烧珍菌牛柳 Braised Mushrooms and Beef Filet in Brown Sauce
101、粤港小炒皇 Cantonese Collection of Vegetables Cooked with Cashews and Shrimp
102、XO酱脆瓜螺片 Fried Sliced Sea Whelks and Pickled Cucumber in XO Sauce
103、港式脆香凉瓜 Bitter Melon of Hong Kong
104、银巢素丁 Silver Lair and Diced Vegetables
105、香炸山水豆腐 Fried Shanshui Tofu
106、野山菌煮双宝 Braised Two Treasures with Mushrooms
107、虾干青瓜煮鱼肚 Boiled Fish Maw with Dried Shrimps and Green Cucumber
108、手打肉饼配豆腐 Manual Meat Pie with Tofu
109、绚丽炒果蔬 Colored fried Fruits and vegetables
110、金瓜拌明珠 Gold Melon Mixed with Bright Pearls
111、金桂轩极品煲 Super Casserole of Laurel Bistro
112、鲜露手工肥牛 Manual Beef with Fresh Syrup
113、香菠美国牛仔粒 The American Grains of Baby Beef with Pineapple
114、紫萝咕咾鸡 Fried Chicken with Violets
115、京式鸡软骨 Beijing Cartilages of Chicken
116、泰国红咖喱牛腩筋 Thailand Beef Brisket with Red Curry
117、翡翠凤凰卷 Phoenix Rolls like Emerald
118、元贝荷香鸡 Lotus Leaves Chicken with Scallops
119、黑椒牛仔骨 Black Pepper Short Rib
120、黑椒牛仔粒 Steak Cubes In Black Pepper Sauce
121、鲜果牛仔排 Fresh Fruit Baby Steak
122、泰国咖喱焗肉蟹 Thailand Baked Hardshell Crab with Curry
123、一品粉丝焗膏蟹 Super Braised Crab with Bean Noodles
124、生啫鱼头皇 Super Braised Fish-head
125、生啫走地鸡 Super Braised Chicken
126、黑木耳烧汁凤球 Stewed Chiken Ball with Black Fungus
127、瑶香珍菌煲 Braised Fungus with Fungus
128、海皇鱼肚煲 Super Braised Fish Maw
129、日本豆腐烧茄子 Sauteed Japan Tofu with Eggplant
130、锅煮龙江豆腐 Braised Long’jiang Tofu
131、金桂小炒乌骨鸡 Jin’gui Sauteed Black Boned Chicken
132、椰香茨宝荔芋煲 Braised Taro with Coconut
133、外婆红烧肉 Wai’po Braised Pork
134、毛蟹炒年糕 Sauteed Rice Cake with Crab
135、鲜人参烧仔鸡 Braised Ginseng with Little Chicken
136、马桥香干 Ma’Qiao Dry Sliced Tofu
137、酒香醉鲥鱼 Shad Steamed by Wine
138、腊味干炒杏鲍菇 Sauteed Abalone Mushroom
139、干锅地木耳 Sauteed Fungus in Clay Pot
140、暖窝腐乳肉 Stewed Pork with Preserved Bean Curd
141、特色鱼面筋 Special Fish Gluten
142、干锅茶树菇 Mushroom in Clay Pot
143、川府毛血旺 Si’chuan Blood Curd
144、小炒湘江鸭 Xiang’jiang Sauteed Duck
145、姜汁方鱼炒芥蓝 Sauteed Fish with Chinese Kale
146、豆豉鲮鱼油麦菜 Sauteed Fish with Green Lettuce and Black Bean Sauce
147、豆豉炒凉瓜 Sauteed Bitter Gourd with Black Bean Sauce
148、清炒时令蔬 Sauteed Current Vegetables
149、虫草花竹笙浸高山菜 Braised Chinese Caterpillar Fungus with Vegetables
150、上汤浸时蔬 Braised Current Vegetables
151、生炒广东菜心 Sauteed Guang’dong Vegetables
152、弄堂生煎包 Nong’tang Pan-Fried Bun Stuffed with Pork
153、潮州蒸粉果 Chao’zhou Chinese Cake
154、泰国木瓜酥 Thailand Papaya Cake
155、萝卜千层酥 Chinese Radish Cake
156、蜜汁餐包 Steamed Buns with Sugar Stuffing
157、葱油捞面 Boiled Noodles Strained and then Seasoned
158、芥蓝菜脯炒饭 Fried Rice with Chinese Kale
159、干炒牛肉河粉 Dry-fried Rice Noodle and Sliced Beef
160、雪菜肉丝汤面 Noodle Soup with Shredded Pork and Potherb Mustard
161、荠菜馄饨 Shepherd's Purse Wonton
162、酒酿丸子 Dumplings in Soup with Sweet Wine Sauce
163、椰汁西米露 Sweet Sago Cream with Coconut Milk
164、杨枝甘露 Chilled Mango Sago Cream with Pomelo
165、咸鱼鸡料炒饭 Fried Rice with Fish
166、潮州炒面 Chao’zhou Fried Noodles
1、随着经济的不断发展，高档酒店也不断的追求更高的品位，更简约的设计风格来打造自己独特的酒店形象。以致对酒店室内，室外的视觉识别，方向引导，信息传递等功能性标识系统整体解决方案提出更深，更精的要求。使酒店从装饰，功能性引导，人性化服务等方方面面得到更完美的提升及完善的运行。酒店标识只是所有标识里的一类，还有其他行业领域的标识。标识是视觉识别，方向引导，信息传递的一种名称，而酒店室内，室外整体的视觉识别，方向引导，信息传递等功能性设施方案是通过酒店标识系统方案来解决的。
2、酒店标识系统是根据酒店整体设计风格为导向，综合解决酒店方向性引导，视觉识别等运行功能为前提配合酒店整体工程项目实施的其中一部分工程，所以标识系统必须跟酒店整体装修工程进度，现场施工环境紧密联系，以致更显得酒店标识系统的重要性和必要性。标识制作——标识材料：目前通常选用不锈钢镜面或拉丝板，钛金板，玻璃，亚克力板，铜板，铝板，冷轧板，大理石，不锈钢管，实木作为表面材料，内部结构采用不锈钢管，黑色金属型材为加强材料，发光源用led,等离子灯，霓虹灯，导光板等相关材料。标识工艺：金属采用焊接，折弯，洗槽，车床，水切割，线切割，打磨，抛光，拉丝，电镀，氧化，腐浊，烤漆。亚克力和玻璃表面采用丝印，贴即时贴，雕刻，喷砂等工艺根据设计图纸来综合加工。酒店的标识完美关键在设计理念和制作工艺的合理性。标识系统设计是整个项目的前期而标识系统后期制作完成材料和工艺起到致命性的作用。
