本文目录
1、Accelerated depreciation积累折旧
2、European plan欧式开帐法（食宿分算）
3、Actual market share实际市场份额
4、Executive housekeeper行政管家（客房部经理）
5、Affirmative action非歧视的比例用工原则
6、American plan美式开帐法（食宿费合并计算法）
7、Availability board可利用客房数量提示板
8、Arrivals report预计抵店客人报告
9、Balance sheet资产负债表（平衡表）
10、Brand standard特许经营品牌标准
11、Front office manager前厅部经理
12、Function book团体会议及会务安排表
13、Guaranteed reservation担保预定
14、Central reservation system中央预定系统
15、Guest room attendants客房服务员
16、Circulating par stock平均周转存货
17、Human resources department人力资源部
18、Complimentary program免费奖励计划
19、Concurrent control经营目标实时监控
20、Credit card guarantee信用卡担保定房
21、Daily operations report每日报表
22、Departure report预计离店客人报表
23、Loss prevention committee预防损失委员会
24、Emergency key应急钥匙 Market value risk市价风险
presidential suit(PS)总统套房
1、宾馆，招待所住房标准及经济间两种。
标准间指：2-3张床，有独立卫生间，有地毯，彩电，电话，风扇（或分体空调）；
经济间指：4-6人间（或高低铺）集体浴室,一般黑白电视。标准间与经济间最大的区别在于有无卫生间。
有标准间，单人床（大床）套房，豪华套房，总统套房房内有独立卫生间，地毯，彩电，电话，中央空调，小冰箱等。
酒店客房常用英语-唤醒服务Wake-up Call Service.
A：客房服务，我能为您做些什么吗？
A: Room service, can I help you?
B：我们早要去纽约，因此我想让你们明天早上叫醒我。
B: I’m going to Newyork early tomorrow morning. So I would like
to request an early morning call.
A：没问题，那么您想让我们明天早上什么时候叫醒您？
A: No problem, at what time would you like us to call you
B: At 6 sharp tomorrow morning, please.
B：请用电话叫醒，我不想吵醒邻居。
B: By phone, please. I don’t want to disturb my neighbors.
A：好的，那么我们明早6点叫醒您。
A: OK. So we will wake you up at 6:00 tomorrow morning.
A: Hello, I would like to check in, please.
B: Do you have a reservation with us?
A：是的，我在你们酒店预订了今晚的房间。
A: Yes, I booked a room here for tonight.
B: May I have your name, please?
B: May I see your passport, please?
B: We have Room 001 reserved for you.
B: Would you mind filling in his form, please?
B：请您在上面签上您的姓名，好吗？
B: Could you sign your name here, please?
A: Will that be all right, sir?
B：好了，祝您在我们酒店过得愉快。
B: Yes, I hope you’ll enjoy your stay in our hotel.
1、Good morning(afternoon, evening), sir(madam)
早上（下午、晚上）好，先生（夫人）。
4、Welcome to our hotel(restaurant, shop).
欢迎到我潜龉荩ú吞?⑸痰辏├础?
5、Wish you a most pleasant stay in our hotel.
6、I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）
8、**hotel, front desk. Can I help you?
9、Sorry, I’ve dialed the wrong number.
10、May I speak to your general manager?
11、Sorry, he is not in at the moment.
Would you like to leave a message?
20、Thank you for your advice(information, help)
26、Thank you for staying in our hotel.
29、I’m sorry,It’s my fault.
30、Sorry to have kept you waiting.
38、Is there anything I can do for you?
42、It’s on the second(third) floor.
Where is the washroom(restroom, elevator)?
请问盥洗室（休息室、电梯）在哪儿？
45、It’s in the lobby near the main entrance.
46、It’s in the basement at the end of the corridor.
49、Please don’t leave anything behind.
57、Goodbye and thank you for coming.
58、Goodbye and hope to see you again.
60、Wish you a pleasant journey! Good luck!
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
4、Please pay at the cashier’s desk over there.
6、Housekeeping.May I come in?
7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I’m not disturbing you.
9、One moment,madam. I’ll bring them to you right away.
10、I’ll send for an electrician( doctor,……)
11、Sit down, please.Here is the menu.
12、What would you like to have,coffee or tea?
13、Would you like to have any wine with you dinner?
7:00a.m.to 9:00a.m.for breakfast.
11:30a.m.to1: 30p.m.for lunch.
6:30p.m.to 8:30p.m.for dinner.
15、Here is the bill. Please sign it.
1、What kind of rooms(foods) would you like to have?
您需要什么样的房间（吃什么样的菜）？
2、Here is a brochure of our hotel and tariff.
这是介绍我们饭店的小册子和价目表。
3、We’ll give you a 10%(ten percent) discount.
4、We’ll offer tour guides complimentary breakfasts.
7、May I present you a litter souvenir?
8、Let’s drink to our friendship!
9、Let me propose a toast to the health of our guests!
11、How do you like Chinese food?
12、What do you think of our service?
13、Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建议）。
14、I’m afraid it’s against the hotel’s regulations.
15、In our hotel we don’t accept tips.
It’s our pleasure to serve our guests well.
我们为能为客人服务好而感到高兴。
16、I’m afraid you’ll have to pay for thedamage.
17、Thank you for telling us about it.
I’ll look into the mater right away.
18、Iassure you it wont happen again.
19、Please don’t worry,sir(madam)
I’;; send someone up to your room right away.
20、I can’t guarantee anything,but I’ll try my best.
22、How do you like this fashion(color,size,design)?
您喜欢这种款式（颜色、尺寸、图案）吗？
23、The extra large size of this color is out of stock.
24、They are altogether 175(one hundred and seventy-five) yuan.
You may pay in cash or with credit card.
25、You have made a good choice, you have very good taste.
